Deep Dive Blue Team: USCIS IT User Field Operations Support II (NEON II)

Join us on Zoom on December 11 at 3pm (EST) as we go over this opportunity in depth-the USCIS organization that manages this, the incumbent, the potential bidders and much more.
 
What is this deal all about?
 
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USCIS requires ongoing IT operations and maintenance for 27,000 users across 230+ domestic and 28 overseas locations. The NEON II contract will provide skilled technical staff to support the Service Desk (Tiers 1 and 1.5, Incident, Knowledge, Problem, and Service Request Management), Field Services (desk-side support, asset inventory, disposal prep, encryption, video conferencing, A/V O&M, cabling), OCONUS support (mobile devices, deployment, server O&M, training), service center services, account management, and hardware incident resolution.
 
Each attendee receives the slide deck, the recording, the attendance list and the networking that comes with the session.